HomeAtlas — Terms of Service
These Terms of Service (“Terms”) govern your use of the HomeAtlas website, mobile applications and related services (together, the “Service”), operated by [Your full legal name], an Australian sole trader (ABN [ABN]), trading as HomeAtlas (“HomeAtlas”, “we”, “us” or “our”). By creating an account, downloading the app, or using the Service in any way, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Service.
1. About HomeAtlas and these Terms
HomeAtlas is a household and family management platform that helps you plan meals, manage pantries and recipes, run DIY and garage projects, look after gardens and pets, organise family schedules and care plans, and chat with an AI assistant about your home. Some features rely on third-party services described in section 8 and in our Privacy Policy.
These Terms form a legally binding contract between you and HomeAtlas. Some additional terms apply if you reach the Service through Apple's App Store or Google Play (see section 19).
2. Eligibility, accounts, and households
2.1 Who can use the Service
You must be at least 16 years old to create an account on your own. If you are between 13 and 15 (or under the age of digital consent in your country, whichever is higher), you may only use the Service with the verifiable consent of a parent or legal guardian who agrees to these Terms on your behalf. The Service is not intended for and must not be used by children under 13.
Despite the above, the Service includes a kid-mode child profile feature that allows a parent or guardian (the household administrator) to enable a restricted sub-profile for a child within the parent's account. Kid-mode profiles are not separate accounts: the parent remains the account holder and is responsible for all activity performed under their account, including by any child whose profile they enable. See section 3.
2.2 Account registration
You can register with an email address and password, or with Sign in with Google, Apple, Microsoft, or Facebook. You must provide accurate and current information, keep your credentials confidential, and notify us immediately of any unauthorised use of your account at privacy@[domain]. You are responsible for all activity that occurs under your account.
2.3 Households and shared access
Higher subscription tiers let you invite household members (for example a partner, co-parent, carer, or viewer) using an invite code. Household members get scoped access to data you choose to share — for example child profiles, the family calendar, the pantry, or the shopping list. By inviting someone, you confirm that you have the authority to share that information with them and that they consent to be added.
Important: family records (children, adults, pets, care plans, medical and contact details) belong to the people they describe. You agree to add or share the personal data of other people only where you have their consent, or — in the case of children you are responsible for — where you are entitled to do so as a parent or guardian.
3. Children and family records
HomeAtlas is designed for adults to manage information about their family, not for children to operate independently. Functions such as creating child profiles, tracking medication doses, managing care plans, and uploading school documents are intended to be used by a parent, guardian, or other authorised carer.
If you enable kid-mode for a child profile, the child interacts with a restricted view of the Service inside your parent account. As the household administrator you must:
- Supervise the child's use of the Service in an age-appropriate way;
- Ensure that any content the child generates inside the Service is suitable;
- Decide whether and how AI features are used in connection with the child's profile; and
- Take responsibility for any in-app purchases or subscription changes — kid-mode profiles cannot make purchases or alter billing.
We do not knowingly collect personal data from children under 13 outside of a parent-managed child profile. If you believe a child under 13 has registered an account with us directly, please contact us immediately at privacy@[domain] and we will delete the account.
4. Subscriptions, in-app purchases, and refunds
4.1 Plans and pricing
HomeAtlas is offered in a free tier and one or more paid subscription tiers (for example Home, Home+, Circle, and Circle Unlimited). Paid tiers unlock additional households, members, AI credits, and features. The current plans, prices and benefits are displayed inside the app on the billing or upgrade screens.
4.2 Web subscriptions (Stripe)
If you subscribe through our website, payments are processed by Stripe. Subscriptions renew automatically at the end of each billing period (monthly or annual) until you cancel. You can cancel at any time from your billing settings; cancellation takes effect at the end of your current paid period. We do not offer pro-rata refunds for partial periods. Where Australian Consumer Law, the Consumer Rights Act 2015 (UK), EU consumer law, or your local equivalent gives you a non-excludable right to a remedy (for example because the Service is faulty), those rights are unaffected by this clause.
4.3 In-app purchases (Apple App Store and Google Play)
If you subscribe through the iOS or Android app, the purchase is processed by Apple or Google under their own terms. Renewal, cancellation, and refunds for those purchases are handled by Apple or Google — please use:
- Apple: manage subscriptions in Settings → [your name] → Subscriptions or via reportaproblem.apple.com.
- Google Play: manage subscriptions in the Play Store app under Subscriptions or at play.google.com/store/account/subscriptions.
We cannot refund or cancel a subscription bought through Apple or Google on your behalf.
4.4 Auto-renewal disclosure
All subscriptions auto-renew until cancelled. The renewal price is the price displayed at purchase, unless we notify you of a change before the renewal at least the minimum notice period required in your country (commonly 30 days). Cancellation must be completed before the next renewal to avoid being charged for the next period.
5. Free tier, credits, and top-ups
Some AI-driven features (for example image generation, advanced recipe suggestions, document extraction) consume credits. Each subscription tier includes a monthly credit allocation; unused credits expire at the end of the billing period unless we say otherwise. You may also purchase one-off top-up credit packs.
Top-up credits are non-refundable once delivered, except where required by law. Credits have no cash value, are not transferable between accounts, and may be forfeited if your account is terminated for breach of these Terms.
6. Your content and the licence you grant us
You retain ownership of all content you submit to the Service — including photos, recipes, project plans, calendar entries, family records, messages, and any other material (“Your Content”).
You grant HomeAtlas a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, transmit, display, adapt and process Your Content solely to the extent necessary to operate, secure, support and improve the Service for you and your household — for example, to display your content back to you, sync it across your devices, share it with the household members you authorise, generate AI suggestions you ask for, send it to our service providers (see section 8), and create de-identified, aggregated analytics. This licence ends when you delete the relevant content or your account, except where we are required to retain it (for example for fraud prevention, legal compliance, or backups not yet rotated out).
You confirm that you have all rights necessary to submit Your Content and to grant the licence above, and that Your Content does not infringe anyone's rights or break any law.
7. Acceptable use
You must not use the Service to:
- Break any law, regulation, or third-party right (including privacy and intellectual property rights);
- Upload content that is unlawful, hateful, harassing, sexually explicit, violent, or that depicts the sexual exploitation of any person, especially a minor;
- Submit personal data of another person (including a child) without authority to do so;
- Reverse engineer, scrape, or attempt to bypass technical protections, rate limits or paid features;
- Use the AI features to generate medical diagnoses, prescriptions, legal advice, or any other professional advice you intend to rely on without independent professional review;
- Use the Service to develop a competing product, train a competing AI model, or redistribute AI outputs in a way that violates the upstream AI provider's terms;
- Send spam, malware, or unsolicited commercial messages through any feature including referral codes, household invites, or family messaging;
- Attempt to access another user's account, household, or messages without authorisation;
- Interfere with the security or normal operation of the Service.
8. Third-party services and links
The Service relies on third-party providers — for example cloud hosting, payments, authentication, calendars, mapping, retailer product feeds, and AI providers. These providers receive only the data needed to deliver their part of the Service. The current list of categories is set out in our Privacy Policy. We are not responsible for the practices, content, or availability of third-party services, websites, or products you reach via links inside the app.
9. Disclaimers (health, DIY, food, allergens)
9.1 Not professional advice
HomeAtlas is a planning and convenience tool. Information generated, displayed, or stored in the Service is not professional advice and must not be treated as such. In particular:
- Health, medication, and care plans. Care plans, medication schedules, dose logs, prescription label scans, allergy lists, and health notes are records you manage for your own convenience. They are not medical advice. Always confirm medications, dosages, allergies, and care decisions with a qualified healthcare professional. Do not rely on the Service in an emergency — call your local emergency number.
- DIY, garage and tools. Project plans, materials lists, tool suggestions, and step-by-step instructions are general suggestions only. Some tasks involve real risk (electrical, gas, structural, working at height, power tools, paints, solvents). You are responsible for your own safety, for using protective equipment, and for engaging a licensed tradesperson where required by law.
- Food, recipes and allergens. Recipe suggestions, ingredient lists, and nutritional or allergen information are estimates. Always check labels, expiry dates, and your medical advice before consuming any food. The Service must not be used as a primary allergen-management tool — the consequences of an allergen being missed can be severe.
- Gardening and pets. Plant care and pet care suggestions are general only. Consult a vet, a professional horticulturist, or your product's manufacturer before relying on them.
- Calendars and reminders. The Service is a planning aid. We do not guarantee that any reminder, push notification, or sync will be delivered in time (or at all) — for example because of network outages, third-party calendar issues, or device settings.
9.2 “As is”
To the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied — including warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that any content (including AI output) will be accurate or complete.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), the Consumer Rights Act 2015 (UK), the EU Consumer Sales Directive, or other applicable consumer protection law.
10. AI-generated content
Several features use third-party AI providers to generate text or images based on inputs you provide (for example chat messages, photos of documents, prescription labels, your pantry, or a project description). You acknowledge that:
- AI output can be wrong, incomplete, biased, or fabricated. You must independently verify anything important before acting on it.
- AI providers may use your inputs only as permitted under their own terms; we describe the categories of providers and the safeguards in the Privacy Policy.
- Some AI features generate images (for example invite cards, child or pet avatars, or DIY inspiration variants). You must not request, save, or share AI-generated content that depicts a real, identifiable person without their consent, that sexualises a minor, or that violates any other person's rights.
- Where you submit a photo of a real person to an AI feature, you confirm you have their consent (or, for a child you are responsible for, that you are entitled to do so).
11. Affiliate links and product recommendations
Some shopping links inside the Service — for example to Amazon, Bunnings or other retailers — are affiliate links. If you click an affiliate link and buy a product, we may receive a commission at no extra cost to you. Affiliate relationships do not affect what we recommend in the AI features, and we never sell your personal data to retailers. We disclose this here and inside the relevant screens to comply with the Australian Consumer Law, the U.S. Federal Trade Commission Endorsement Guides, and equivalent rules in other markets.
12. Intellectual property
The HomeAtlas name, logo, software, designs, copy, and original AI prompts are owned by us or our licensors and are protected by copyright, trade mark and other laws. Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the Service for your personal, household use. All rights not expressly granted are reserved.
You may not copy, modify, distribute, sell, sublicense, or create derivative works from the Service except as permitted by law or with our prior written permission.
13. Cancellation and account deletion
You can cancel a paid subscription at any time as set out in section 4. You can delete your HomeAtlas account at any time from Profile → Settings → Delete account in the app, or by emailing privacy@[domain]. Deletion will:
- Remove your account and your personal data within 30 days, except for the limited records we are required to keep (for example tax invoices, fraud signals, or backups that have not yet rotated out — see Privacy Policy);
- Remove the household records you own. Other household members will lose access to content they only had access to through your account;
- Cancel any active web subscription. Subscriptions purchased through Apple or Google must be cancelled separately under their own terms (see section 4.3).
14. Limitation of liability
To the maximum extent permitted by law:
- Neither party is liable to the other for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or anticipated savings, even if advised of the possibility.
- Our aggregate liability to you in connection with the Service in any 12-month period is limited to the greater of (a) the fees you paid us for the Service in that period, and (b) AUD $100.
- We are not liable for loss or damage caused by:
- Your reliance on AI-generated content (see sections 9 and 10);
- Your use of DIY, food, allergen, medication, gardening, or pet-care information contrary to the disclaimers in section 9;
- Acts or omissions of third-party services (for example calendar providers, app stores, payment processors, AI providers, or retailers);
- Events outside our reasonable control (force majeure).
Nothing in this section excludes any liability that cannot be excluded under applicable law, including non-excludable consumer guarantees under Australian Consumer Law, the UK Consumer Rights Act 2015, EU consumer protection law, or equivalents in other markets. For consumers, our liability for breach of a non-excludable guarantee is limited (where permitted) to re-supplying the Service or paying for it to be re-supplied.
15. Indemnity
You agree to indemnify and hold HomeAtlas harmless against claims, damages, losses, and reasonable legal costs arising from (a) your breach of these Terms, (b) Your Content, (c) personal data you submitted about another person without authority, or (d) your misuse of the Service. This clause does not apply to consumers to the extent it is inconsistent with mandatory consumer law.
16. Suspension and termination
We may suspend or terminate your access to the Service if you breach these Terms, if your use poses a security or legal risk, or if we are required to do so by law. Where practical we will give you notice and an opportunity to cure. We may also discontinue the Service or any feature with reasonable notice. On termination by either party, the licences in section 6 end (except for use already permitted by data-protection law).
17. Changes to these Terms
We may update these Terms from time to time. If a change is material, we will notify you by email and/or in-app at least 30 days before it takes effect (or the minimum period required by your local law if longer). Continuing to use the Service after the change takes effect means you accept the updated Terms. If you do not accept them, you must stop using the Service and may cancel your subscription in line with section 4.
18. Governing law and disputes
These Terms are governed by the laws of [Your state/territory], Australia. The courts of [Your state/territory] have non-exclusive jurisdiction over any dispute, except that a consumer can bring a claim in the courts of their country of residence where the law of that country requires it. Nothing in this clause prevents either party from seeking urgent injunctive relief.
Before filing a formal claim, you agree to contact us at privacy@[domain] and try in good faith to resolve the dispute informally for at least 30 days.
19. Apple App Store and Google Play addendum
If you obtained the iOS app from Apple's App Store, you also agree that:
- These Terms are between you and HomeAtlas only — not with Apple. Apple is not responsible for the Service or its content.
- Your licence to the iOS app is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
- Apple has no obligation to provide maintenance or support for the app.
- If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligation.
- HomeAtlas (not Apple) is responsible for addressing any claims by you or a third party relating to the app, including product liability, failure to conform to legal requirements, and consumer protection claims.
- HomeAtlas (not Apple) is responsible for investigating, defending and settling any third-party intellectual property claim relating to the app.
- You confirm you are not located in a country that is subject to a U.S. Government embargo, or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
- Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.
If you obtained the Android app from Google Play, your use is also subject to the Google Play Terms of Service and the Google Play Developer Distribution Agreement. Google is not a party to these Terms and is not responsible for the Service.
20. Contact
HomeAtlas
[Your full legal name], sole trader (ABN [ABN])
[Your registered street address — required for GDPR / CAN-SPAM disclosure]
Email: privacy@[domain]
Website: https://[domain]